Frequently Asked Questions

Will my customers know it's an AI?

Some will, most won't mention it. The agent is upfront if asked directly — we don't script it to pretend otherwise, because getting caught out is worse than being straight. What matters to a homeowner is that someone picked up, listened, and got their measure booked instead of dumping them into voicemail.

What happens if it can't answer something?

It takes the details and puts the call through to you, or flags it for a callback. It's set up to hand over rather than guess. You decide which situations trigger a transfer — an existing customer with a problem, a commercial enquiry, anything about a warranty.

Does it work with my job management software?

It books into your calendar, and we connect it to whatever you're running — ServiceM8, Tradify, AroFlo, simPRO, Fergus or plain Google Calendar. If you're running spreadsheets, that's fine too, we just send you the summaries.

How long until it's live?

Usually inside a week. Most of that is us listening to how you talk to customers and building the questions around your actual process, not a template. The database reactivation campaign can go out in the first few days if your old list is in reasonable shape.

What if I don't have an old list to reactivate?

Most builders have more than they think — old quotes in an inbox, enquiries in a spreadsheet, names in a job management system. We'll look at what you've got before you commit to anything. If there's genuinely nothing there, we start with the phone agent and build the list from here.

Do I have to change my phone number?

No. We can divert your existing number so the agent picks up when you don't, or after hours only, or on everything — your call. Nothing on your vehicles, signage or Google listing needs to change.

Is this a replacement for my office person?

Depends what they do. If they spend their day answering the phone and chasing quotes, a lot of that moves across. If they're doing scheduling, ordering, invoicing and dealing with suppliers, the agent takes the phone load off them so they can actually get to the rest. Most of our clients are one to five people with no office staff at all — the phone is currently going to the owner's mobile and half of it is getting missed.

What does it cost?

It is a monthly fee with no per-call or per-minute charges, and the setup is included. We price it after we've looked at your call volume and what's sitting in your old quote list, because those two things decide whether this is worth doing for you at all. If the numbers don't stack up we'll tell you on the first call rather than sell you something.

Can it handle the seasonal rush?

That's the main reason to have it. The agent takes multiple calls at the same time, so the first warm Saturday of spring doesn't produce a queue of busy signals. It's the one hire that scales with the weather.

What about my existing leads — is my data safe?

Your list stays yours. We use it to run the campaigns you approve and nothing else. It is not shared, sold or used to market to anyone else, and you can have it back or have it deleted whenever you want.

Do you work with builders outside the capital cities?

Yes. The city pages on this site are where most of our clients are, but the setup runs remotely and works the same in a regional area. If anything the case for it is stronger — fewer builders, longer drives, and more value in qualifying a job before you commit to the trip.

Still Have a Question?

Every project is a little different. Call 0406 955 812 and we will get back to you. You can also request a free estimate and describe what you need.