Will my customers know it's an AI?
Some will, most won't mention it. The agent is upfront if asked directly — we don't script it to pretend otherwise, because getting caught out is worse than being straight. What matters to a homeowner is that someone picked up, listened, and got their measure booked instead of dumping them into voicemail.
What happens if it can't answer something?
It takes the details and puts the call through to you, or flags it for a callback. It's set up to hand over rather than guess. You decide which situations trigger a transfer — an existing customer with a problem, a commercial enquiry, anything about a warranty.
Does it work with my job management software?
It books into your calendar, and we connect it to whatever you're running — ServiceM8, Tradify, AroFlo, simPRO, Fergus or plain Google Calendar. If you're running spreadsheets, that's fine too, we just send you the summaries.
How long until it's live?
Usually inside a week. Most of that is us listening to how you talk to customers and building the questions around your actual process, not a template. The database reactivation campaign can go out in the first few days if your old list is in reasonable shape.
What if I don't have an old list to reactivate?
Most builders have more than they think — old quotes in an inbox, enquiries in a spreadsheet, names in a job management system. We'll look at what you've got before you commit to anything. If there's genuinely nothing there, we start with the phone agent and build the list from here.
Do I have to change my phone number?
No. We can divert your existing number so the agent picks up when you don't, or after hours only, or on everything — your call. Nothing on your vehicles, signage or Google listing needs to change.
